E-Ticket Terms & Conditions:
Procedure for booking e-services:
On line Booking (Internet Booking) will enable the tourist to book the services and cancel the services. The procedure and guidelines for Internet booking (called, On-line booking) are detailed as below:
|1||Reservation||Opening day booking (120 days in advance) will be available.
➢Two persons are accommodated in a room unless otherwise stated.
➢Extra bed will be provided at the time of check-in after collecting the specified amount, subject to availability and to maximum of Two extra beds per room is allowed.
|2||Cancellation||a) If a ticket is presented for cancellation more than two days (48 hours) in advance of the check-in date/time, cancellation charge shall be deducted at the flat rate of 10% on ticket value.
b) If the ticket is presented for cancellation within two days (48 hours) in advance and up to one day (24 hours) before the check-in date/time, cancellation charges shall be deducted at a rate of 20% on the ticket value.
c) No refunds shall be allowed if the ticket is surrendered for cancellation within 1 day (24 hours) before check-in date/time.
d) The tourist can cancel in full or partial the rooms within 1 day (24 hours) of check-in date/ time and will get refund for the remaining dates as per the existing cancellation rules i.e. if a tourist books a room for 5 days and intends to do cancellation within 1 day of check-in date / time, refund will be made for the remaining days as per the existing cancellation rules and no refund will be made for the 1st day.
|3||Partial Cancellation||Partial cancellation is allowed only for one time subject to cancellation rules as mentioned in S.No. 2 above|
|4||Preponement / Postponement||Preponement / Postponement is allowed only for one time subject to availability provided the ticket is presented more than one day (24 hours) in advance of the check-in date/time. No charges|
|5||Partial Preponement / Postponement||No option available.|
|6||Refund policy in case of poor service / break down of AC in rooms||Refunds will be done through Corporate office – Finance Department by way of cheque basing on recommendations of GM / DVM|
|7||Handling of lost / Mutilated / Torn tickets||Rs.10 is charged for issuing duplicate ticket after carefully examining the issue. No refund if lost tickets are traced and presented.|
|8||Bookings done under Credit card||Refunds for bookings done by credit card are done through credit card only and no cash refunds be given.|
The information you provide in the Registration page must be complete and accurate. HAMSA RESORTS reserves the right at all times to disclose any information as HAMSA RESORTS deems necessary to satisfy any applicable law, regulation, legal process, or Governmental request.
Use of the Online Reservation Service: You may only use this service to make legitimate bookings / reservations i.e., you may not use this service to book services for the purpose of commercial resale and profit. Without limitation, any speculative, false or fraudulent reservation or any reservation in anticipation of demand is prohibited.
Non-authorization of payment more than once by payment gateway for services booked by you is liable to result in deregistration of your account with this site, without any notice
Customer Responsibility: You confirm to us that you are 18 years of age or above and have the legal capacity to enter into this Agreement with us and that all information you provide in respect of your use of the service is true and accurate to the best of your knowledge and belief. You are responsible for the security of your password and for all transactions undertaken using your password through our service. The Password entered by you is transmitted in one- way encrypted form to our database and stored as such. Thus the Password will not be known even to HAMSA RESORTS. You confirm that you are the authorized holder of the credit card or the original account holder used in the transactions you make using the site and you alone use the “id” and “password” you have created in the site. HAMSA RESORTS will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details number for booking services on this site.
General Obligations: You shall access our web site only for lawful purposes and you shall be responsible for complying with all applicable laws, statutes and regulations in connection with the use of our web site. This Website is for your personal and non- commercial use. You shall not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, products or services obtained from this Website. You shall not create a hypertext link to the Website or “frame” the Website, except with the express advance written permission of HAMSA RESORTS.
Limitation of Liability: We shall not be liable to you save as expressly provided for in these terms and conditions and shall have no other obligations, duties or liabilities whatsoever in contract, tort or otherwise arising out of the use of the service or connection to the web site. To the maximum extent permitted by law, HAMSA RESORTS hereby disclaims all warranties, terms and conditions with regard to this information, services including all implied warranties, terms and conditions, by statute, collaterally or otherwise, of satisfactory quality, fitness for a particular purpose, title and non- infringement in no event, shall HAMSA RESORTS for any loss of profit, loss of opportunity, loss of business, loss of revenue, wasted time, wasted costs, indirect, incidental, special or consequential loss arising out of, or in any way connected with the use of this Website or with the delay or inability to use this Website or for any information, services obtained through this Website or otherwise arising out of the use of this website whether based on contract, tort, strict liability or otherwise, even if HAMSA RESORTS has been advised of the possibility of damage.
Maximum Liability: The maximum amount of our liability to you for all loss or damage arising out of your use of our web site and the service whether in contract or tort (including any liability for negligence howsoever arising out of or in connection with the performance of our obligations in the provision of the web site and this service) shall be limited to the value of the ticket purchased for your use through this service.
Exclusion of Liability: We shall not be liable to you for any of the following types of loss or damage arising out of your use of our web site and the service whether in contract or tort (including any liability for negligence howsoever arising out of or in connection with the performance of our obligations in the provision of the web site and this service):
i. Loss of revenue, business, anticipated savings or profits; or
ii. Any indirect or consequential loss howsoever arising.
Any transactions with third parties including advertisers on this website or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. HAMSA RESORTS shall not be responsible or liable for any part of any such dealings or promotions.
Exclusion of other Warranties/Remedies: You acknowledge and agree that in entering into the Agreement, you do not rely on and shall have no remedy in respect of any statement, representation or warranty given by any person (including as to condition, quality and fitness for purpose). ALL warranties implied by statute, common law, custom or otherwise as to the standard of the service and the accuracy of any information (other than fraudulent misrepresentation) provided on this web site are hereby excluded.
Force Majeure: We shall not be liable to you in respect of any delay in performance of these terms and conditions or delay in performance or breach of the terms and conditions due to any event or circumstances beyond our reasonable control.
Our Termination Rights: We may at any time at our sole discretion and without giving any reason or any prior notice terminate or temporarily suspend your access to all or any part of the web site.
Indian Law and the courts of Hyderabad, This Agreement and your use of the web site. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Hyderabad, India in all disputes arising out of or relating to the use of the HAMSA RESORTS Sites/Services. Use of the HAMSA RESORTS Sites/Services is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.
Entire Agreement: This Agreement including any document referred to herein constitute the entire agreement between us and you in respect of your use of this service.
Third Party Rights: Nothing in this Agreement shall be taken as granting any rights expressly or implicitly whether contractual or statutory to persons other than you or us.
Website Contents: All content and software (if any) that is made available to view and/or download in connection with the HAMSA RESORTS Sites/Services, excluding content and/or software that may be made available by end-users through a Communication Service, (“Software”) is owned by and is the copyrighted work of HAMSA RESORTS and/or its suppliers and is protected by copyright laws and international treaty provisions. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software (“License Agreement”). No part of this site shall be reproduced in any form whether electronically or otherwise without the prior consent of HAMSA RESORTS other than
temporarily in the course of using the HAMSA RESORTS service or to keep a record of transactions entered into using the service.
Severability: Each of the provisions of these terms and conditions shall be separate and severable. Should any provision be invalid or unenforceable, it shall be severed from the terms and conditions, and the remaining provisions of these terms and conditions shall continue in full force and effect and be amended so far as possible to give valid effect to the intentions of the parties under the severed provision.
Waiver: The failure to exercise or delay in exercising any right or remedy under this Agreement shall not constitute a waiver of the right or remedy or a waiver of any other rights or remedies under this Agreement or at law. A waiver by us of any terms or
conditions in any instance should not be considered to be a waiver of any term or condition for the future or of any subsequent breach.
No partnership: Nothing in this Agreement shall operate so as to create a partnership, joint venture, an agency relationship or employment of any kind between you and us.
Refunds to Tourists will be given normally in one month, after the cancellation of ticket or receipt of e-mail.
All rights not expressly granted herein are reserved.
Near Tajangi Reservoir,
Lambasingi, Andhra Pradesh – 531116.
Phone : +91 63004 62678
Mollaparu beach, Perupalem,
Andhra Pradesh – 534280.
Phone : +91 63041 72337
Vasavi Medical Pharma Complex,
Andhra Pradesh – 521225.
Phone : 0866 4057462
Email : [email protected]
Need assistance with bookings or have any questions? Facing any issues? For all your enquiries, cancellations and complaints.
Feel free to contact us:
Hamsa Hill Resort, Lambasingi: +91 63004 62678.
Hamsa Beach Resort, Perupalem: +91 63041 72337.
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