Terms & Conditions

# Terms & Conditions

Hamsa Resorts — Online Booking

1. About These Terms

These Terms & Conditions apply when you make a booking through the Hamsa Resorts website.

By completing a booking, you confirm that you have read, understood, and agreed to these Terms & Conditions.

Hamsa Resorts may update these Terms & Conditions from time to time. The version published on the website at the time you make your booking will apply to that booking.

2. Who Can Book

You must be at least 18 years old and legally capable of entering into a contract to make a booking.

The information you provide, including your name, mobile number, and email address, must be accurate and complete.

Bookings must be made for genuine personal stays. Making false, fraudulent, speculative, or duplicate bookings, or booking rooms for commercial resale without our prior written permission, is not permitted.

Hamsa Resorts reserves the right to cancel bookings that appear to violate these Terms & Conditions.

3. Making a Booking

To make a booking, you will select the property, dates, room type, and number of guests and provide the required guest and contact information.

Your booking is confirmed once the required payment has been successfully processed and you receive a booking confirmation containing your booking reference.

Guests may be required to present a valid government-issued photo identification document at check-in, in accordance with applicable law and the property's check-in requirements.

If the required identification cannot be produced at check-in, Hamsa Resorts may refuse or delay check-in, subject to applicable law and the property's policies.

4. Rooms, Guests and Extra Beds

Room occupancy and the number of guests permitted will be displayed during the booking process and/or in your booking confirmation.

Additional guests or extra beds, where permitted, may be subject to additional charges and availability.

Extra beds are subject to the room's maximum occupancy and availability.

Check-in and check-out times applicable to your booking will be displayed during the booking process or in your booking confirmation.

Guests are responsible for complying with the occupancy limits and other applicable property rules.

5. Payment

Payment for online bookings may be made using the payment methods displayed on the Hamsa Resorts website at the time of booking, such as cards, UPI, or net banking.

The booking will be confirmed only after successful payment authorization or confirmation, as applicable.

Applicable taxes and charges will be displayed during the booking process. Unless otherwise stated, applicable GST and other mandatory charges are included in the displayed price.

Payment methods available at the property may differ from those available for online bookings.

6. Cancellation

You may cancel your booking using the cancellation facility provided in your booking confirmation or by contacting Hamsa Resorts/the relevant property.

The following cancellation charges apply:

| Cancellation Time | Refund | | --------------------------------------- | ------------------------: | | More than 48 hours before check-in | 90% of the booking amount | | Between 24 and 48 hours before check-in | 80% of the booking amount | | Within 24 hours of check-in | No refund |

Where a booking covers multiple rooms, partial cancellation may be permitted once, subject to the cancellation rules above. Rooms that are retained will remain confirmed.

Any nights or services already used are non-refundable.

Change of Dates

Confirmed bookings cannot be moved to different dates. If your plans change, you may cancel your existing booking in accordance with the cancellation policy and make a new booking, subject to availability and applicable rates.

7. Refunds

Approved refunds will normally be made to the original payment method.

For card, UPI, and other online payments, refunds will normally be processed within 5–10 working days after approval. The time taken for the refund to appear in your account may vary depending on your bank or payment service provider.

If your account has been debited but you have not received a booking confirmation, please contact Hamsa Resorts and provide the transaction date, amount paid, and any transaction or payment reference available to you.

We will make reasonable efforts to verify the transaction and process any applicable refund.

8. If We Cannot Honour Your Booking

If Hamsa Resorts is unable to provide the booked accommodation due to circumstances within our control, we will make reasonable efforts to offer a comparable alternative.

If a suitable alternative cannot be provided, we will offer an appropriate refund in accordance with the circumstances.

If an issue at the property materially affects your stay, please notify the property's management or front desk as soon as reasonably possible so that we have an opportunity to address the issue.

Any refund or compensation in such circumstances will be determined by the property's management, subject to applicable law.

9. Our Responsibility

We take reasonable care to ensure that the information published on the Hamsa Resorts website is accurate and up to date. However, we do not guarantee that all information will always be complete, accurate, or free from errors.

We may correct errors and update website content, room availability, facilities, prices, or other information from time to time.

To the extent permitted by applicable law, Hamsa Resorts will not be liable for indirect, incidental, special, or consequential losses, including loss of profits, business, or anticipated savings arising from the use of the website or services.

To the extent permitted by applicable law, Hamsa Resorts' total liability arising directly from a booking will not exceed the amount actually paid by you for that booking.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

10. Force Majeure

Hamsa Resorts will not be responsible for any delay, cancellation, interruption, or failure to perform its obligations caused by circumstances beyond its reasonable control.

Such circumstances may include natural disasters, extreme weather, fire, flood, epidemic or pandemic-related restrictions, strikes, power or network failures, government actions, public authority restrictions, or other unforeseen events.

11. Third-Party Websites

The Hamsa Resorts website may contain links to third-party websites.

These websites are not controlled by Hamsa Resorts, and we are not responsible for their content, availability, security, privacy practices, or terms of use.

The inclusion of a third-party link does not constitute an endorsement or recommendation by Hamsa Resorts.

12. Customer Responsibilities

You are responsible for providing accurate information when making a booking.

You are also responsible for complying with the applicable rules and policies of the resort/property during your stay.

You must not use the website for unlawful purposes, fraudulent activities, unauthorized commercial resale, or any activity that may interfere with the operation or security of the website.

You are responsible for any damage caused to resort/property facilities or belongings by you or members of your group, subject to applicable law and the property's policies.

13. Website Access

Hamsa Resorts may temporarily suspend, restrict, modify, or withdraw access to the website or any part of its services for maintenance, security, technical reasons, or other legitimate business purposes.

We may also decline or cancel a booking where we reasonably believe that the booking is fraudulent, unauthorized, unlawful, or made in violation of these Terms & Conditions.

14. Intellectual Property and Website Content

All content available on the Hamsa Resorts website, including text, photographs, graphics, logos, designs, and other materials, is owned by or licensed to Hamsa Resorts unless otherwise stated.

You may access and use the website for your personal, non-commercial purposes.

You must not copy, reproduce, modify, republish, distribute, sell, or commercially exploit website content without our prior written permission.

15. Privacy

Hamsa Resorts respects your privacy.

We use the personal information you provide, including your name, mobile number, and email address, primarily to process and manage your enquiries and bookings, communicate with you regarding your stay, and comply with applicable legal requirements.

We do not sell or rent your personal information to third parties.

For more information about how we handle your personal information, please refer to our Privacy Policy available on the Hamsa Resorts website.

16. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India.

Any dispute arising out of or relating to these Terms & Conditions or your use of the Hamsa Resorts website shall be subject to the jurisdiction of the courts of [City, State, India], unless otherwise required by applicable law.

17. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be modified or removed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms & Conditions, together with the applicable booking confirmation and the Hamsa Resorts Privacy Policy, constitute the agreement between you and Hamsa Resorts relating to your use of the online booking service, unless otherwise stated.

19. Contact Us

If you have any questions regarding these Terms & Conditions, your booking, cancellation, or refund, please contact Hamsa Resorts using the contact details provided on hamsaresorts.com.

Hamsa Resorts